FREE Local Delivery within 8 miles of SS13 no weight restriction

Free delivery once order received notification of delivery time

FREE UK Delivery on orders Over £45.00*and under 20KG

Available shipping options are:

UK MAINLAND SHIPPING 1 – 2 DAYS EXPRESS

0 – 2KG
0 – 20KG
20 – 40 KG
40 – 60 KG
60 – 80 KG
80 – 100 KG
100 – 120 KG
120KG +
£2.99
£4.99
£6.49
£7.99
£9.99
£12.99
£15.99
Please ask

Highlands post code areas a surcharge of £9.00 will be added to the courier cost – Royal Mail Charge Remains the same

Express Delivery dispatch before 11am. All the products on the order    need to be available for next day delivery in order for the order to be dispatched same day on an express service. Orders need to be placed before 11am.

All orders placed after 11.00am will be dispatched the following day All delivery times quoted are from dispatched

Any order placed over a weekend or Bank holiday will be dispatched the next working day thereafter.

Orders will be processed and dispatched as soon as possible. Orders will be dispatched once all of the items ordered are available. If there is a delay on a specific item, you may be contacted to establish whether you would prefer to split the order or wait for a single delivery. We endeavour to supply orders accurately, however the responsibility remains with the purchaser and user of all products to verify that the product is correct prior to use.

When you place an order, you may be asked for delivery instructions including a ‘leave safe’ preference. Our Fur2feather Team or couriers will follow these instructions wherever possible.

Delivery methods and costs:

*Regional surcharges may apply and will be shown at checkout. (Please see surcharge list for more information on check out )

Please note weekends are not counted as working days.  We aim to deliver all orders on time, but delays do happen from time-to-time.

Local Delivery

Local Delivery within our 8 mile radius of SS13 the Fur2Feather Team will endeavour to Delivery 2-3 working days, if order placed before 12 midday.

Prior to delivery Fur2feather team will send an email confirmation or text message to confirm with you an estimated delivery time.

For all delivery by the Fur2feather team, someone must sign for the parcel, if this is not possible a safe place must be designated. If nobody is available to receive the goods at this estimated time and there is no safe designated place,

then this must be notified at the time of receipt of our delivery confirmation mail or text. A further time slot will be advised, we cannot be responsible for missing goods from a designated place, fur2feather cannot return for re delivery.

Delivery Companies

  • Royal Mail
  • DX Delivery
  • Team Fur2feather

Orders are dispatched Monday to Friday – excludes Bank Holidays.

Delivery to some areas may also take a little longer; please allow for 48-72 hours (Handling Time is included).

Update About COVID-19

Delivery Fur2Feather Team will maintain social distancing and appropriate PPE will be worn where required

Due to the stress caused by the COVID-19 crisis, many couriers may be experiencing delays which are out of our control. Please visit our couriers service page to find out more information about their current delivery times:

Where We Can Deliver

We deliver to areas and addresses within the UK. We don’t currently ship to outside the country.ie: Ireland or international or off shore

Delivery to some areas may also take a little longer; please allow for additional 48-72 hours (Handling Time is included).

Please note that we are unable to ship to British Forces Post Office (BFPO) addresses.

Delivery Timings

You’ll receive your order according to the service hired. Delivery can take between Next day-two to four working days after ordering.  Although we aim to deliver all orders on time, this service is provided by either Royal Mail or DX Delivery and delays can occur beyond our control from time-to-time. In case of delays, we’ll contact you by email.

  • Royal Mail: 3-5 working days (including Saturdays), depending on the chosen service
  • DX Delivery: next working day after dispatch

Processing and Dispatching Your Order

We put all our effort to process your order within 1 working day after receiving your payment where required. As soon as we confirm and dispatch your purchase from our warehouse, you’ll get a tracking number from one of our couriers so you can track your order on their website. You will also be notified via email once your order has been dispatched.

If we cannot process and dispatch your order within 3 working days we will contact you by email.

Please also bear in mind that card payments are automatically processed at the time of the order.

Tracking Your Courier Delivery

The service provided by any of our couriers can be fully tracked. As soon as your order leaves the warehouse, you’ll receive a mail with a tracking number. You will be able to see your tracking number within your account page or the courier’s page. We suggest using the free courier’s app to follow up the status of your parcel.

Sign Off Package Options

When confirming the delivering options, you can choose whether to receive and sign off for your delivery or opt to have your parcel left in a safe place.

In case you opt to sign for your delivery, it’s your responsibility to ensure that there is someone available at the address confirmed, or that special delivery instructions have been left when placing the order.

If you give alternative delivery instructions, please bear in mind that we won’t be liable for the cost of the replacement in case it’s missed or damaged after being left as the customer has instructed.

Finally, please note that although delivery instructions are left at time of ordering, these may not always be followed by the courier delivery driver as it is up to their discretion. But do now ask for photographic evidence of delivery point.

Delivery Missed

It is your responsibility to make sure that there is someone available to sign for your delivery or that you left special delivery instructions. If you are not in the address provided by the time your parcel arrives, our courier will attempt delivery 3 more times. You can contact us or the courier to find out the status of your delivery.

Lost Orders

If an order has not arrived and was dispatched with Royal Mail, please wait 3 working days from the date the item was due to be delivered before contacting our support team. We will then be able to check with Royal mail or process this as a missing item.

If an order is dispatched with a courier it will be fully tracked and you should contact Customer Service on 01268 724139 as soon as you believe it may have gone missing in transit.

For all orders, regardless of delivery method, you must report missing items to us within 7 days of the date of dispatch.

 

Customer Support

Office hours: 9:00am – 4:30pm Monday to Friday (Bank Holiday opening hours may differ)

Tel: 01268 724139

Email: info@Fur2feather.co.uk

This Returns Policy does not affect your legal rights.

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